Payments: All coaching packages must be paid for in advance. Once a coaching period has commenced, payments are generally non-refundable. This does not affect any statutory consumer rights.

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Monthly Packages: Packages are month-to-month. To prevent your next payment, please provide at least 7 days' written notice before your next payment date. Once a new month has commenced, refunds for unused sessions or services are generally not provided, subject to applicable consumer rights.

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Rescheduling: Please provide at least 24 hours' notice to reschedule a session. Late cancellations or missed sessions may be forfeited, except in exceptional circumstances.

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Late Arrivals: Sessions will generally finish at the scheduled time. Arrivals more than 15 minutes late without notice may be treated as a missed session.

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Coaching Support: Messages are answered within 24–48 hours, Monday to Friday. Coaching does not include unlimited or emergency support.

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Client Responsibility: KORA provides personalised health and wellbeing guidance but does not diagnose or treat medical conditions or guarantee specific results. Coaching is not a substitute for professional medical advice.

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Consumer Rights: Online bookings may be subject to a 14-day cancellation period under UK consumer law. Additional terms may apply if coaching is due to begin during this period.

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By booking a KORA service, you confirm that you have read and agreed to these terms.